FAQ's
HOW TO PLACE AN ORDER:
To add an item to your bag, select your color and size then click the “add to cart” button. (Items you add to your cart will not be purchased until you complete the checkout process.) To remove an item from your bag, simply adjust the quantity to “0” or click the “remove” link next to the product image on your cart page. To view what is in your bag at any time click the shopping cart icon in the page header (top right corner). To purchase what you’ve selected, click on your shopping cart and click “checkout” to proceed.
I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?
New items can sell out quickly, but we may get more soon! Look for the back in stock button on every out-of-stock product page and/or to stay up to date on back-in-stock items and other promotional offers we suggest: 1.) Sign up for our mailing list 2.) Follow us on Facebook 3.) Follow us on Instagram
MY ORDER WON'T GO THROUGH WHAT SHOULD I DO?
If you’re still receiving an error message after reviewing your credit/debit card information, billing and shipping address, make sure you’re using the latest version of your web browser. We recommend Firefox, Safari, or Google Chrome. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact us info@pinkcanary.com
NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
We cannot make any changes to an order once placed. Please contact us immediately if you placed your order with errors. Your order will be cancelled and you can replace it at any time. We generally process orders within 2-4 hours on business days, and once our warehouse has completed and shipped your order, we will be unable to cancel it.
I JUST PLACED MY ORDER CAN I ADD SOMETHING TO IT?
Unfortunately we cannot add items to an existing order. Contact us and we will cancel your existing order so that you can place a new one with all the items you wish to purchase.
WHEN WILL MY ORDER SHIP?
Most orders are shipped the same business day if placed by our cut off time (please view our Shipping & Handling page for further details). Shipping times may vary due to availability of merchandise and/or order volume. Orders are not shipped on the weekends or select holidays.
WHY WAS MY ORDER CANCELLED?
Due to an unforeseen event, the item you ordered may have become out of stock and no longer available. If an item in your order does become unavailable, you will be contacted about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order followed by a refund for the unavailable item. In rare occasions our fraud system may cancel an order due to high risk. All purchases are reviewed thoroughly to ensure the cardholder’s safety and protection against online fraud. If your order is cancelled without notification, please contact Customer Service for further assistance.
DOES PINK CANARY OFFER PRICE ADJUSTMENTS?
Pink Canary does not offer price adjustments or credits.
DO YOU HAVE ANY STORE LOCATIONS?
Yes Pink Canary has a flagship location at Vaughn Mills Mall & many pop up locations through the GTA that come and go.
I'M GETTING AN ERROR MESSAGE WHEN I TYPE IN MY SHIPPING AND BILLING ADDRESS. WHATS UP WITH THAT?
If you are receiving an error message, there may be a problem with your credit/debit card information, billing or shipping address. The billing address should match exactly what your card issuer has on file. Please review all information closely and look for any typing errors. You can also try re-formatting the name and address in your billing information (this often solves the issue).
WILL I HAVE TO PAY INTERNATIONAL DUTIES & TAXES?
Your order may be subject to import duties and taxes which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Necessary Clothing cannot control and is not responsible for any duties/taxes applied to international shipments. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Please note that in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from Pink Canary you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Pink Canary. This amount will be deducted from your online credit once processed by our Returns Department. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be credited.