All accepted exchanges and returns receive Store Cash (online/store credit) via email in exchange for their exchanged/returned item(s) within 30 days of purchase.
We accept all exchanges/returns EXCEPT for these items:
- Sale Items (this includes holiday sales & offers)
- Accessories (all items under the Accessories tab)
- Bras, bralettes & lingerie
- Beauty products
- Gift cards
1. Email us at firstname.lastname@example.org with the following information to obtain an RA number:
- Full name.
- Telephone number.
- Order number.
- Item(s) returning.
- Reasons for return.
2. Place it in your secure shipping container, clearly identifying Name, Order Number and RA number.
3. Email the Orders department the Tracking number of the returning package.
4. Make sure that there are no other shipping or tracking labels attached to your package.
5. Use a trackable and insured shipping method with signature option. We cannot accept COD returns OR returns without RA number and they will be refused upon delivery.
Please note: Pink Canary is not responsible for any returns that are lost or stolen while in transit.
6. Clearly display your order number and RA number on the return label.
7. Mail your return to:
Attn: PINK CANARY
2475-419 King Street West, Oshawa, Ontario, L1J 2K5
-You may also exchange/return your item(s) in store @ The Oshawa Centre for store credit-